Shipping Policy

 

Where We Ship

• United States (contiguous U.S., AK/HI, APO/FPO/DPO (Army/Fleet/Diplomatic Post Office), and P.O. Boxes with the limitations below; U.S. Territories not currently supported)
  U.S. Territories not currently supported include Puerto Rico, U.S. Virgin Islands, Guam, American Samoa, and the Northern Mariana Islands.
• Canada
  We don’t currently ship to other international destinations.

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Processing Times

• Standard processing: 1–2 business days (Mon–Fri, U.S. holidays excluded).
• Peak/holiday periods: please allow an extra business day for processing.
• Cutoff: orders placed after 12:00 pm ET begin processing the next business day.
• Pre-orders & backorders ship when available (see Pre-Orders & Backorders).

Regulatory note (MITOR). If we cannot ship within the timeframe promised at checkout—or, if none is stated, within 30 days—we will promptly seek your consent to a new ship date or cancel the order and issue a prompt refund, consistent with the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 C.F.R. Part 435). Refunds under MITOR will be issued to the original payment method within 7 business days for cash/check/money order payments and within one billing cycle for credit/debit card payments, consistent with 16 C.F.R. Part 435.

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U.S. Shipping Options & Rates (Contiguous U.S.)

 

Notes

• Transit estimates exclude processing time and are business days only.
• Rush is not available to P.O. Boxes, APO/FPO/DPO, AK/HI, or certain remote areas.
• Shipments to AK/HI, APO/FPO/DPO, and P.O. Boxes may take longer and may ship via USPS only.
• APO/FPO/DPO shipments are subject to USPS size/weight limits and restrictions on contents.
• Free Standard Shipping ($75+) applies to the contiguous U.S. only and is calculated on the merchandise subtotal after discounts, excluding taxes and gift cards.
• AK/HI, APO/FPO/DPO, and P.O. Boxes: Standard service only; rates and estimated transit are shown at checkout and are typically longer than the contiguous U.S.
• APO/FPO/DPO: delivery typically 7–21 business days and is subject to military/diplomatic mail screening and route availability.
• Split shipments do not affect free-shipping eligibility; eligibility is based on the order subtotal (after discounts, before taxes/gift cards) at checkout.
• Carriers may deliver on Saturdays in select areas; Sunday delivery is not guaranteed.

Adult Signature (21+). Not available for P.O. Boxes or APO/FPO/DPO. If you ask us to waive a signature requirement or authorize a release, you accept responsibility for theft or loss after the carrier’s confirmed delivery scan. Carrier requirements may vary.

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Canada Shipping

DDU/DDP. Most Canada orders ship DDU (duties and taxes unpaid) unless checkout explicitly offers DDP. If DDP is selected, import fees are collected at checkout and are non-refundable by us.
If an order is canceled before export/import or cannot be fulfilled under MITOR, we will refund any duties and taxes collected at checkout (DDP) to the extent such amounts have not yet been remitted. If they have already been remitted, we will provide documentation and reasonable assistance to help you seek a refund from the carrier or customs authority.

• Rates: calculated at checkout based on destination, weight, and selected service.
• Importer of Record & Fees: For Canada orders, you are the importer of record. Duties, taxes, and any brokerage/clearance fees are your responsibility and are not refundable by us. If duties/taxes were collected at checkout (DDP), they remain non-refundable by us; you may consult your carrier or customs authority about potential refunds.
• Transit: typically 4–10 business days after ship date, plus customs processing time (which can vary).
• Exchanges: not available for Canada; returns are allowed (see Returns & Exchanges). Original shipping charges are non-refundable except where required by law, if we cancel under MITOR, or for confirmed defects/incorrect items. Duties and taxes are non-refundable by us.

Returns from Canada. Unless the item is defective or we made an error, you are responsible for return shipping costs and any duties/taxes or brokerage fees assessed on the return. To avoid duplicate duties/taxes, mark customs forms “Return of Goods – US origin.” Any duties/taxes assessed on the return are deducted from the refund unless the return is due to our error or a confirmed defect.
Duties/Taxes on Defect or Our Error: If you return an item due to our error or a confirmed defect, we will refund any duties and taxes that are refunded to us or to you by the carrier or customs. We will provide documentation and reasonable assistance to help you seek such a refund. If no refund is available from the carrier or customs, duties and taxes are not refundable by us.

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Order Tracking

When your order ships, we’ll email you a tracking link. Tracking may take 24–48 hours to update after carrier pickup.

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Address Changes & Delivery Instructions

• We can’t guarantee changes once an order has begun processing.
• Enter your address carefully; invalid/insufficient addresses can delay delivery.
• If a package is returned to us as undeliverable/refused, we’ll refund the merchandise (less original shipping and any carrier return fees) or reship once you confirm the corrected address and pay reship charges. This deduction does not apply where the return results from our error, a confirmed defect, or carrier damage. In those cases, we cover return shipping and refund the original shipping charge.
• Carrier intercept/redirect requests are not guaranteed, may delay delivery, and may incur carrier fees, which we pass through at cost. If a carrier places the shipment on hold or in storage pending your instructions, any storage or re-delivery fees are the customer’s responsibility. This does not apply where the hold or storage was caused by a carrier error or our instructions.
• If a shipment is held at an access point or carrier facility and not picked up within the carrier’s hold window, it may be returned; such returns are processed as undeliverable/refused per this Policy.

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Split Shipments

To speed things up, items may ship from different facilities and arrive in multiple packages at no extra cost. You’ll receive separate tracking emails if that happens.

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Pre-Orders & Backorders

We’ll ship available items first (if you choose split shipping at checkout) and ship pre-ordered/backordered items as soon as they arrive. Planned ship windows shown at checkout are estimates and may change. If a pre-order/backorder cannot ship within the timeframe promised at checkout, we’ll request your consent to a new date or cancel and refund in line with the FTC MITOR rule.

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Delivery Issues (Lost, Damaged, or Marked Delivered)

We stand behind every shipment.

• Damaged or Incorrect Items on Arrival: email hello@dorettiblack.com promptly (within a reasonable time) after delivery with your order number and photos; we’ll replace or refund after review. Please retain all packaging and contents until your claim is resolved; carriers may request inspection.
• Marked “Delivered,” Not Received: notify us promptly (within a reasonable time) after the carrier’s delivery scan (ideally within 7 days). We’ll investigate with the carrier. We may ask you to complete a non-receipt affidavit and, where appropriate, a police report. Subject to your cooperation, once the carrier confirms the loss, or if the shipment remains unlocated for 10 business days from the start of our investigation, we may, at our discretion, replace the item(s) or issue a refund. Claims may be declined where there is evidence of fraud, repeated non-receipt at the same address, or where you authorized release or waived signature.
• Lost in Transit (no delivery scan): contact us if tracking stalls beyond the estimated window; we’ll investigate and replace or refund if the carrier confirms loss or if the shipment remains undelivered after a reasonable period.

Per our Terms of Service, risk of loss remains with us until delivery to your specified address. After a confirmed delivery scan, please contact us promptly so we can help.

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Shipping Limitations

• We don’t ship hazardous items or items restricted by carrier rules.
• Some services aren’t available to P.O. Boxes, APO/FPO/DPO, AK/HI, or remote regions; we’ll route the best available method automatically.
• We don’t ship to freight forwarders for export, and we may cancel orders placed to freight forwarders or suspected reshippers before shipment. If we cancel, we will refund all amounts you paid to us for the order, including any duties and taxes collected at checkout that have not yet been remitted; if already remitted, we will provide documentation and reasonable assistance to help you seek a refund from the carrier or customs authority.

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Holiday Shipping

During November–December, carrier networks and weather events can cause delays. Order early; transit times above are estimates and not carrier-guaranteed.

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Questions?

We’re here to help Monday–Friday, 9am–6pm ET.
Email: hello@dorettiblack.com

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Legal

This Shipping Policy is part of our Terms of Service and may be updated from time to time. For returns and exchanges, please see our Returns & Exchanges page. Original shipping charges are non-refundable except where required by law, if we cancel under MITOR, or for confirmed defects/incorrect items. Nothing in this Policy limits non-waivable consumer rights under applicable law. In case of conflict, our Terms of Service (including the MITOR commitment) control. If we cancel under MITOR or otherwise fail to ship, we will refund all amounts you paid to us for the order, including any duties and taxes collected at checkout that have not yet been remitted; if already remitted, we will provide documentation and reasonable assistance to help you seek a refund from the carrier or customs authority.