Returns & Exchanges Policy

Our Easy Return & Exchange Policy

If something isn’t quite right, you can return or exchange eligible items within 30 days of delivery.

To be eligible, items must be:

Unworn and unwashed, in new condition
With all original tags attached and original packaging/accessories included
Free of odors, pet hair, stains (incl. deodorant), or alterations

Hygiene note (if applicable). Underwear, socks, swimwear, bodysuits, and items with hygiene liners must be unworn in their original sealed packaging. Opened/unsealed items aren’t eligible for return or exchange. These restrictions are clearly labeled on applicable product pages and at checkout. Defective items remain eligible for remedies under this Policy and applicable law.

Final Sale. Items marked Final Sale, Last Chance, Mystery Box, and Gift Cards are not eligible for return or exchange. These designations are clearly displayed pre-purchase. This Final Sale designation does not limit remedies for defective or misdescribed items required by applicable law.
Gift Cards are not returnable or refundable, except where required by law (e.g., certain states allow cash redemption of low remaining balances).

Holiday window. Orders placed Nov 1–Dec 25 are eligible for return until Jan 31 of the following year.

What’s Free vs. What’s Paid

Exchanges (US): we cover the exchange shipping label one time per item.
Returns for refund (US): use our prepaid label for a $8 flat convenience fee (deducted from your refund), or ship with your own carrier at your expense. The $8 prepaid label fee does not apply if your return is due to our error, a confirmed defect, or carrier damage.
Canada: exchanges aren’t available; returns are allowed. Prepaid label fees are shown in the portal at checkout (or use your own carrier). Duties/taxes aren’t refunded (see Canada notes in our Shipping Policy).

Original shipping charges are non-refundable except where required by law, if we cancel under MITOR, or for confirmed defects/incorrect items.

Free shipping threshold. Returns do not retroactively remove free standard shipping benefits applied at checkout.

Start a Return or Exchange

Go to our Returns Portal (link in site footer “Privacy & Returns” or “Start a Return”).
Select items and choose Exchange (size/color or different style) or Return for Refund.
Get your RMA and prepaid label (or instructions for your own carrier).
Ship items within 14 days of RMA issuance.

Timeliness. Returns are considered timely if you (a) obtain an RMA within 30 days of delivery and (b) tender the package to the carrier within 14 days of RMA issuance. The carrier acceptance scan will serve as proof of timely shipment.

No RMA? Returns without an RMA may be delayed. We won’t refuse an otherwise eligible, timely return solely because an RMA was not obtained.

Multiple orders. If you’re returning items from multiple orders, please create a separate RMA and ship each order in its own package with its own label. If items from multiple orders are returned in one box, processing may be delayed while we reconcile RMAs.

Exchange Options (US only)

Exchange Size/Color

Pick the item(s) and new size/color in the portal.
Print the label and send back the original item(s).
We process exchanges within ~7 business days after your package is scanned at our facility, subject to availability of the requested item. If unavailable, we’ll refund your original payment method.

Exchange for a Different Style

Select the item(s) to exchange and choose Shop Now in the portal.
Exchange credits for a different style are issued once your return is tendered to the carrier (first scan) or when we receive the item(s), whichever occurs first.
Print the label and ship back the original item(s).
If your new order is less than the credit, we refund the balance once we receive your return; if it’s more, pay the difference at checkout.

Limit. One free exchange per item. Subsequent exchanges require a return + new purchase.

Refunds

Refunds go to your original payment method after we receive and inspect the item(s).
We typically process returns within 3–5 business days of receipt.
Please allow 5–10 business days after we process the return for your bank to post the refund.
BNPL (buy-now-pay-later). If you paid using a BNPL service (e.g., Affirm/Klarna), any interest/fees you’ve paid to that service may be non-refundable under their policy. Refunds are applied to your BNPL account per the provider’s terms. If a refund posts after one or more installments have been paid, your BNPL provider will adjust your plan or issue a partial refund per its terms.

Bundles, BOGO & Gifts

Bundles/BOGO: Partial returns reprice kept items at their regular (non-promotional) price. Any price difference will be deducted from your refund (see Terms of Service §6.4). The portal will display the adjusted pricing (and any deduction) before you finalize the return.
Gift with Purchase: If you return a qualifying item, please include the free gift. If you keep the gift, its value will be deducted from your refund.
Gifts: Returns with a gift receipt are refunded as store credit to the recipient; otherwise refunds go to the original payment method.

Defective, Damaged, or Lost Packages

Defects/Damage on Arrival: Contact hello@dorettiblack.com promptly (within a reasonable time) after delivery with your order number and photos. If confirmed, we’ll provide a prepaid return label and replace or refund. Please retain all packaging and contents until your claim is resolved; carriers may request inspection.
Marked “Delivered,” Not Received: Notify us promptly (within a reasonable time) after the carrier’s delivery scan (ideally within 7 days). We’ll investigate with the carrier. We may ask you to complete a non-receipt affidavit and, for higher-value claims where appropriate, a police report. Subject to your cooperation, once the carrier confirms the loss, or if the shipment remains unlocated for 10 business days from the start of our investigation, we may, at our discretion, replace the item(s) or issue a refund. Claims may be declined where there is evidence of fraud, repeated non-receipt at the same address, or where you authorized release or waived signature.
Lost in Transit (no delivery scan): Contact us if tracking stalls beyond the estimated window; we’ll investigate and replace or refund if the carrier confirms loss or if the shipment remains undelivered after a reasonable period.

Per our Terms of Service and Shipping Policy, risk of loss remains with us until delivery to your address.

Care Guidance (to avoid quality returns)

For best results, machine wash cold with like colors and tumble dry low. Always follow care labels; damage from improper care isn’t considered a defect.

Important Notes

We can’t accept walk-in returns at our warehouse.
We may refuse or return items that don’t meet policy conditions (worn, washed, damaged, missing tags/accessories, or outside the return window).
Labels & risk.
- If you use our prepaid label, risk passes to us when the carrier scans your package.
- If you use your own label, we strongly recommend a trackable and insured service; you bear the risk of loss until the return is delivered to us. We are not responsible for lost return shipments sent without our label.
Canada (Québec). We currently do not ship to Québec. If that changes, we will provide French-language versions of this Policy and any required distance-contract disclosures before accepting orders.
Failed inspection. If a return fails inspection, we will notify you and, at your choice, (a) return the item(s) to you at your expense or (b) dispose/donate them. If we do not receive instructions and payment for return shipping within 14 days of our notice, we may dispose/donate the item(s).

Pre-sale disclosure. Where required by law (e.g., CA, NY), our return policy—including any Final Sale designations, prepaid label fees, and bundle/BOGO repricing—is disclosed pre-purchase (on product pages and at checkout) and on the order confirmation.

Need Help?

Email hello@dorettiblack.com with your order number. We’re here Monday–Friday, 9am–6pm ET.